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Privacy Policy

AI Optimizer

This English version is an automated translation provided for reference only. The Japanese version is authoritative; in the event of any discrepancy, the Japanese version shall prevail.

About the data this App handles

This App is a business tool for Shopify merchants. The data we handle falls into two categories.

  • Merchant information: information about the store operator who installed the App (store domain, app usage).
  • Data within the store: only product data held by the merchant and the source of orders. We do not collect shoppers' names, addresses, phone numbers, or email addresses.

Go Studio ("we") sets forth the following policy regarding the handling of personal information in AI Optimizer (the "App").

The Japanese version of this policy is authoritative. This English version, available via the toggle above, is an automated translation provided for reference. In the event of any discrepancy, the Japanese version on this page shall prevail.

0. Our Role

The data handled by the App falls into two categories, in which our role differs:

  • Data inside the merchant's store (such as product data) is handled by us as an entity entrusted by the merchant. We do not use that data beyond the purposes set out in Section 2 of this policy. The merchant retains authority over the content of that data.
  • Information about the merchant itself (store domain, store staff name and email address, app usage, and support correspondence) is handled by us as the party that determines the purposes of such handling, in accordance with this policy.

The detailed terms governing entrusted handling — purpose limitation, sub-contractors, security measures, retention periods, incident notification, and provision of information to merchants — are set out in Section 5 of our Terms of Service.

1. Information We Collect

1-1. Merchant Information

Upon installation, we receive the following from Shopify.

  • Store domain, store name, and app credentials (access token)
  • The store owner's name and email address, to the extent provided by Shopify to the App

1-2. Product Data in the Store

For diagnosis and generating improvement suggestions, we collect the following.

  • Product titles, descriptions, image alt text, categories, tags, vendor, metafields, and SEO information
  • Variant price, SKU, barcode, and inventory count

1-3. Order Source Information

To measure AI-driven revenue, we collect only the following information associated with an order.

  • Referring URL, source name, source type, and timestamp

We do not collect shoppers' names, addresses, phone numbers, or email addresses. We have also not requested the Shopify permission (Level 2 protected customer data) that would allow us to do so.

Note: the features described in this subsection are rolled out progressively, after we obtain Shopify's approval for protected customer data access.

1-4. What We Store

Only the following is stored in our database:

  • Session information — the store domain, the Shopify access token, and the store staff account details that Shopify provides to the App (name, email address, locale, and account type). These are required to maintain the App's authenticated connection to the store.
  • Per-product diagnostic results and score history — product ID, product title, score, and which diagnostic checks were not met.
  • AI fix usage — per-store, per-month processing counts only.
  • Order counts and revenue, aggregated by date and traffic channel.

We do not store individual order identifiers or any information that could identify a shopper.

2. Purpose of Use

We use the information we collect solely for the following purposes.

  • To diagnose whether product data is discoverable via AI agents, and present a score and issues
  • To generate improvement suggestions for product descriptions, alt text, and similar content, applied only after merchant approval
  • To show merchants trends in AI-driven traffic and revenue
  • To investigate defects and improve the quality of the App
  • To respond to inquiries from merchants

We do not use the information for any purpose other than the above.

3. Provision to Third Parties

We do not provide the information we collect to third parties except in the following cases.

  • Where the individual or the merchant has consented
  • Where required by law
  • Where entrusted to the external services listed in Section 4, to the extent necessary to achieve the purposes of use

We do not sell the information we collect.

4. Use of Third-Party Services

The App uses the following external services to provide its features.

Provider Information Shared Country of Processing Purpose
Anthropic (Claude API) Product data text (title, description, category, alt text, etc.) United States Generating improvement suggestions for product descriptions
Shopify — — Authentication, billing, and app distribution
Render Data described in 1-4 above United States Operating the App
Neon (PostgreSQL) Data described in 1-4 above United States Storing data
Sentry Technical information when an error occurs United States Detecting defects

Only product data is sent to Anthropic; no shopper personal information is included. We use the API under terms where data submitted via the API is not used for model training.

Where any of the above handle data outside Japan, we ensure — under Article 28 of Japan's Act on the Protection of Personal Information and Article 16 of its Enforcement Rules — through our contracts with those providers, that they continuously implement measures equivalent to those required of us under Japanese law, and we periodically confirm their implementation.

On request to our contact point, we will provide without delay the names of the foreign countries concerned, information on their personal data protection regimes, and an outline of the equivalent measures taken by those providers.

5. Data Security Management

  • All communications are encrypted (HTTPS)
  • Stored data is held in an encrypted environment (Neon's default encryption)
  • Credentials such as access tokens are managed as environment variables and are not included in source code
  • Access to production data is limited to personnel operating the App
  • We limit the information we collect to the minimum necessary to provide the App's features. Specifically, we limit our permission to access order data to the most recent 60 days, and we do not request the read_all_orders permission that would allow access beyond that period

6. Retention and Deletion

  • Score history (the summary: score, product counts, and failure counts) is retained for 24 months from the date recorded, and is deleted on a rolling basis thereafter. We also cap storage at the most recent 1,000 scans per store; records older than that cap are deleted before the 24-month period elapses
  • Per-product diagnostic detail (product ID, product title, per-product score, and which diagnostic checks were not met) is retained only for the 10 most recent scans; older detail is deleted
  • AI fix usage records are retained for 24 months from the end of the month they relate to
  • Session information is retained only while the App is installed and the authentication remains valid
  • Technical information used for error investigation (Sentry) is deleted in accordance with Sentry's retention settings, within a maximum of 90 days
  • If the App is uninstalled, Shopify sends a deletion request (shop/redact) approximately 48 hours later. On receipt, we immediately delete all data we hold for that store
  • Regarding shopper deletion requests (customers/redact), there is no data to delete because we do not store shoppers' personal information

7. Disclosure, Correction, Deletion, and Suspension of Use

In accordance with Japan's Act on the Protection of Personal Information (APPI), we respond to requests from the individual for disclosure, correction, addition, deletion, or suspension of use of their personal information. Please contact us using the details below. After verifying your identity, we will respond within a reasonable period.

8. Children's Privacy

The App is a business tool for e-commerce merchants and is not intended for use by children. We do not knowingly collect personal information from children.

9. Revision of this Policy

We may revise this policy in response to legal changes or changes to the App's features. When we do, we will set out the revised content and the date on which it takes effect, and will give notice by posting it on this page and displaying it within the App before that date arrives. For revisions that affect a merchant's rights or obligations, we will give notice at least 30 days before the effective date.

Contact and Operator Information

Business:
Go Studio (a sole proprietorship)
Representative:
Kazuhiro Higuchi
Country of establishment:
Japan

For inquiries about this policy, requests to disclose personal information, and questions about how our sub-contractors handle personal data, please contact us via our contact page.

We will provide our address without delay upon request.

Established: August 13, 2026

Last updated (effective date): August 13, 2026